What type of feedback should be gathered during solution evaluation?

Gathering end-user satisfaction and performance metrics during solution evaluation is critical as it provides direct insight into how well the solution meets the needs of the stakeholders and its overall effectiveness in real-world use. This type of feedback is essential for understanding the usability of the solution, the satisfaction level of the end-users, and whether the solution achieves the desired outcomes and business objectives.

End-user satisfaction reflects how the stakeholders feel about the solution and can highlight areas for improvement, while performance metrics provide quantifiable measures of how the solution is functioning. Together, these feedback types allow for a comprehensive assessment of the solution's success and inform necessary adjustments or future enhancements. This focus on the real user experience is vital to ensure that future solutions are more aligned with user needs and business requirements.

In contrast, financial forecasts, employee workload assessments, and market trends analysis, while valuable in their own contexts, do not directly capture user interaction and satisfaction with the solution, which are critical for evaluating viability and effectiveness in solution evaluation. Thus, the importance of user-centric metrics and satisfaction stands out as essential criteria in this phase.